Terms of Use

Char’s Services and Char's Mobile Notary Terms of Use
Effective as of September 16, 2025

These Terms of Use govern the provision of Legal document assistance and mobile notary services by Char's Services and Char's Mobile Notary Service ("Char’s Services and Mobile Notary," "we," "us," or "our") to you, the client ("you" or "client") apply when you view or use the Service [via our website located at www.chars-services.com [or by accessing the Service through clicking on the application (the “App”) on your mobile device] and any social media platforms. [e.g., Facebook, Instagram, TikTok, YOUTUBE].   
Please review the following terms carefully.
By accessing or using the Service, you signify your agreement to these Terms of Use. If you do not agree to be bound by these Terms of Use in their entirety, you may not access or use the Services offered.  

 

RULES FOR USER CONDUCT AND USE OF THE SERVICE You need to be at least 18 years old and a resident of the United States to use the Service and/or website.

 

ABOUT THE SERVICE

The Service allows you to schedule appointments for the services offered.

 

1. Services Offered 

Char’s Services provides professional and reliable mobile notary services and legal document assistance in accordance with state laws and regulations. Our services include, but are not limited to, legal document preparation, notarization of documents, oaths and affirmations, and acknowledgments.
2. Appointment Scheduling 

Appointments can be scheduled by contacting us directly or scheduling through our website. We strive to accommodate your preferred date and time, subject to availability. 

3. Cancellation and Refund Policy 

Our Cancellation and Refund Policy is an integral part of these Terms and Conditions. By scheduling an appointment, you acknowledge and agree to the terms outlined therein. 

 

Appointment Cancellations 

• Client-Initiated Cancellations: We kindly request that you provide immediate contact or at least 24 hours' notice for cancellations or rescheduling to avoid cancellation fees. 

• Same-Day Cancellations: Cancellations made less than 24 hours before the scheduled appointment will incur a 20% cancellation fee of the total deposit. 

• Last-Minute Cancellations: Cancellations made within 2 hours of the scheduled appointment may incur a 50% cancellation fee of the total deposit. No refund of the deposit will be issued for cancellations made with less than 2 hours' notice. 

• No-Show Policy: If a client fails to appear at a scheduled appointment without prior notice, the full deposit will be withheld, and no refund will be issued.
  Refund Policy 

• Completed Services: Due to the legally binding nature of notarial services, refunds are not available once a notarization is completed. 

• Incomplete Services: If a notarization cannot be completed due to insufficient satisfactory evidence of a signer's identity, the travel fee is non-refundable. Char’s Mobile Notary will make every effort to guide the signer on necessary identification. 

• Overpayment: In cases of accidental overpayment, we will promptly issue a refund for the excess amount. Funds should be returned within 5-7 business days to the original method of payment. 

• Service Issues: If an error occurs due to the notary's mistake, we will correct the issue at no additional charge. 

• Travel Fees: Travel fees associated with mobile notary services are non-refundable once the notary has traveled to the designated location. 
  Exceptions 

• In cases of extenuating circumstances, such as emergencies or unavoidable events, we may, at our discretion, waive cancellation fees, travel fees, and notarial fees. 
  
  Payment Policy 

• Payment is due at the time of service unless otherwise arranged in advance. 

• Accepted payment methods include cash, credit/debit cards, and digital payment platforms, including surcharge fees charged by any payment platforms. (e.g., Cash App, PayPal, debit cards) 

• Any additional fees for services rendered must be paid before the completion of the appointment. 
  
  Travel Fee Policy 

• A deposit of the travel fee is required to secure a mobile notary appointment. 

• Travel fees will be included in the total cost of services and may appear on the receipt if not paid before scheduling a notary appointment. 
  
  Cancellation and Rescheduling Policy (Detailed) 

• Advance Cancellations: Cancellations made at least 24 hours in advance may be eligible for a refund of prepaid travel fees or legal document appointments. 

• Late Cancellations: Cancellations made within 24 hours of the appointment will forfeit a percentage of the deposit, determined by the amount of notice received. 

• Rescheduling Incomplete Appointments: Appointments that cannot be completed for any reason may be rescheduled, but any applicable travel fees will not be returned.
   

• unless agreed upon in advance and appear in writing. Clients are encouraged to confirm that all necessary documents are filled out completely (but unsigned) before the notarization appointment. 
  
  Emergency Cancellations 

• Char's Mobile Notary Initiated: In the case of emergencies (e.g., severe weather, illness, or unforeseen circumstances), Char’s Services d.b.a Char’s Mobile Notary reserves the right to reschedule or cancel appointments with a full refund of any prepaid fees. 

• Client-Initiated: Clients experiencing emergencies may request rescheduling without penalty, subject to availability. 
  
  Client Responsibilities 

• Identification: Clients must provide a valid, government-issued photo ID for all notarization services. 

• Document Readiness: Clients are responsible for ensuring all documents are complete and ready for notarization before the appointment. A notary public cannot provide legal advice or complete forms for clients. 

• Witnesses: Any witnesses required for the document signing must be present at the appointment. 

• Appointment Preparation: Customers are encouraged to read our notary page on our website regarding what to have for a notary appointment to ensure a smooth and efficient notarization process. Being prepared helps avoid delays and rescheduling fees. 
  
  Liability Disclaimer 

• Scope of Service:  Char’s Mobile Notary provides notarial services strictly in accordance with state laws and regulations. A legal document assistant and notary public is not an attorney and cannot offer legal advice or draft legal documents. 

• Right to Refuse Service: Char's Service/Mobile Notary reserves the right to refuse service if the signer is unwilling or unable to provide proper identification, appears to be under duress, if the document appears to be fraudulent, or for any other reason that doesn’t represent the best interest of a working relationship. (e.g., abusive language, threatening, yelling, and confrontational) 
  
  Agreement to Terms 

• By booking an appointment with Char’s Services, the client acknowledges and explicitly agrees to all the terms and conditions outlined in this policy.
   

 PRIVACY POLICY
 
The Company respects the privacy of its Service users. Please refer to the Company’s Privacy Policy (found here:  Char’s Service Privacy Policy), which explains how we collect, use, and disclose information that pertains to your privacy. When you access or use the Service, you signify your agreement to the Privacy Policy as well as these Terms of Use.

LINKS TO OTHER SITES AND/OR MATERIALS
 
As part of the Service, we may provide you with convenient links to third-party website(s) (“Third Party Sites”) as well as content or items belonging to or originating from third parties (the “Third Party Applications, Software or Content”). These links are provided as a courtesy. We have no control over Third Party Sites or Third Party Applications, Software or Content or the promotions, materials, information, goods or services available on these Third Party Sites or Third Party Applications, Software or Content. Such Third Party Sites and Third Party Applications, Software or Content are not investigated, monitored or checked for accuracy, appropriateness, or completeness, and we are not responsible for any Third Party Sites accessed through the Site or any Third Party Applications, Software or Content posted on, available through or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices or other policies of or contained in the Third Party Sites or the Third Party Applications, Software or Content. Inclusion of, linking to, or permitting the use or installation of any Third Party Site or any Third Party Applications, Software, or Content does not imply our approval or endorsement. If you decide to leave the Site and access the Third Party Sites or to use or install any Third Party Applications, Software, or Content, you do so at your own risk, and you should be aware that our terms and policies, including these Terms of Use, no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any Third Party Site to which you navigate from the Site or relating to any applications you use or install from the Third Party Site.
 
EMAIL MAY NOT BE USED TO PROVIDE NOTICE
 
Communications made through the Service’s email and messaging system will not constitute legal notice to the Site, the Service, or any of its officers, employees, agents or representatives in any situation where legal notice is required by contract or any law or regulation.
 
USER CONSENT TO RECEIVE COMMUNICATIONS IN ELECTRONIC FORM
 
For contractual purposes, you: (a) consent to receive communications from us in an electronic form via the email address you have submitted; and (b) agree that all Terms of Use, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing. The foregoing does not affect your non-waivable rights.
 
We may also use your email address to send you other messages, including information about the Site or the Service and special offers. You may opt out of such email by changing your account settings, using the “Unsubscribe” link in the message, or by sending an email to chars.services@gmail.com or mail to the following postal address:
Customer Support
P O BOX 15811 Sacramento, CA 95852
Opting out may prevent you from receiving messages regarding the Site, the Service or special offers.
 
WARRANTY DISCLAIMER
 
THE SERVICE IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, REGARDING THE SERVICE, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SECURITY, ACCURACY, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY OR REPRESENTATION THAT ACCESS TO OR OPERATION OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR DOWNLOADING AND/OR USE OF FILES, INFORMATION, CONTENT OR OTHER MATERIAL OBTAINED FROM THE SERVICE. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF WARRANTY, SO THIS PROVISION MAY NOT APPLY TO YOU.
 
LIMITATION OF DAMAGES; RELEASE
 
TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE SITE, THE SERVICE, ITS AFFILIATES, DIRECTORS, OR EMPLOYEES, OR ITS LICENSORS OR PARTNERS, BE LIABLE TO YOU FOR ANY LOSS OF PROFITS, USE,  OR DATA, OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, HOWEVER ARISING, THAT RESULT FROM: (A) THE USE, DISCLOSURE, OR DISPLAY OF YOUR USER CONTENT; (B) YOUR USE OR INABILITY TO USE THE SERVICE; (C) THE SERVICE GENERALLY OR THE SOFTWARE OR SYSTEMS THAT MAKE THE SERVICE AVAILABLE; OR (D) ANY OTHER INTERACTIONS WITH USE OR WITH ANY OTHER USER OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF LIABILITY, SO THIS PROVISION MAY NOT APPLY TO YOU.

If you are a California resident using the Service, you may specifically waive California Civil Code §1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.”
 
MODIFICATION OF TERMS OF USE
 
We can amend these Terms of Use at any time and will update these Terms of Use in the event of any such amendments. It is your sole responsibility to check the Site from time to time to view any such changes in this agreement. Your continued use of the Site or the Service signifies your agreement to our revisions to these Terms of Use. We will endeavor to notify you of material changes to the Terms by posting a notice on our homepage and/or sending an email to the email address you provided to us upon registration. For this additional reason, you should keep your contact and profile information current. Any changes to these Terms (other than as set forth in this paragraph) or waiver of our rights hereunder shall not be valid or effective except in a written agreement bearing the physical signature of one of our officers. No purported waiver or modification of this agreement on our part via telephonic or email communications shall be valid.
 
GENERAL TERMS
 
If any part of this Terms of Use agreement is held or found to be invalid or unenforceable, that portion of the agreement will be construed as to be consistent with applicable law, while the remaining portions of the agreement will remain in full force and effect. Any failure on our part to enforce any provision of this agreement will not be considered a waiver of our right to enforce such provision. Our rights under this agreement survive any transfer or termination of this agreement.
 
You agree that any cause of action related to or arising out of your relationship with the Company must commence within ONE year after the cause of action accrues. Otherwise, such a cause of action is permanently barred.
 
These Terms of Use and your use of the Site are governed by the federal laws of the United States of America and the laws of the State of CALIFORNIA, without regard to conflict of law provisions.
 
We may assign or delegate these Terms of Service and/or our Privacy Policy, in whole or in part, to any person or entity at any time with or without your consent. You may not assign or delegate any rights or obligations under the Terms of Service or Privacy Policy without our prior written consent, and any unauthorized assignment or delegation by you is void.
 
YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE, UNDERSTAND THE TERMS OF USE, AND WILL BE BOUND BY THESE TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT THESE TERMS OF USE TOGETHER WITH THE PRIVACY POLICY AT CHAR’S SERVICES PRIVACY POLICY REPRESENT THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN US AND THAT IT SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT, ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN US RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.
YOU ALSO ACKNOWLEDGE THAT I AM NOT AN ATTORNEY, I DO NOT PROVIDE LEGAL ADVICE, SUGGESTIONS, NOR DO I ANSWER ANY LEGAL QUESTIONS. YOU UNDERSTAND THAT A DEPOSIT IS REQUIRED WHEN SCHEDULING A LEGAL DOCUMENT ASSISTANT APPOINTMENT($25) OR MOBILE NOTARY SERVICE TRAVEL FEE ($45). THE DEPOSIT FEE FOR (LDA) WILL BE APPLIED TO THE SERVICES AGREED UPON, OR IF YOUR SITUATION REQUIRES THE LEGAL REPRESENTATION OF AN ATTORNEY, THE DEPOSIT WILL BE REFUNDED WITHIN 5-7 BUSINESS DEPENDING ON YOUR FINANCIAL INSTITUTION'S GUIDELINES. 

Contact Information 

• If you have any questions regarding these Terms and Conditions, please contact us at (916) 857-3537 or email us at: info@char-services.com

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Thank you for choosing Char’s Services, where WE are SECURING your FUTURE One Signature at a TIME!